Creating Cool Memories Travel Privacy Policy
Introduction
Welcome to Creating Cool Memories Travel! We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data in connection with our services.
Information We Collect
Personal Information: Such as your name, email address, nationality, country of residence, phone number, and travel preferences.
Children’s Information: Including names and ages, to customize your travel experiences.
Travel Details: Information about your past and upcoming trips, preferences, and special requirements.
How We Use Your Information
Personalized Travel Experiences: To tailor our travel experiences to your preferences and needs.
Communication: To communicate with you about your trips, updates, special offers, and/or proposals of your personal interest.
Improvement of Services: To analyze and improve our services based on your feedback and usage.
Membership Management: To manage your membership in the Cool Memories Club.
Sharing Your Information
Service Providers: We may share your information with trusted service providers who assist us in delivering our services (e.g., hotels, tour guides).
Legal Requirements: We may disclose your information if required by law or to protect our rights and the rights of our clients.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our database is securely stored and only accessible by authorized personnel. However, we cannot be held responsible for the use you make of the data (including user and password) used on our website.
Your Rights
Access and Correction: You have the right to access and correct your personal information at any time.
Deletion: You can request the deletion of your data, and we will comply unless we have a legal obligation to retain it.
Objection: You can object to the processing of your data for certain purposes.
Withdraw Consent: You can withdraw your consent to our use of your data at any time.
Portability: You have the right to data portability when the legal basis for processing is the existence of a contractual relationship or your consent.
Restrict Processing: When the accuracy, legality, or necessity of the data processing is doubtful, we may keep the data for the exercise or defense of claims.
To exercise your rights, you can contact us at hello@creatingcoolmemories.
Rights Protection
If you believe that your rights have been disregarded by our company, you can file a complaint with the Spanish Data Protection Agency through one of the following means:
Website: [https://www.aepd.es](https://
Postal Address: Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001, Madrid
Telephone: +34.901.100.099 and +34.912.663.517
Filing a complaint with the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or representative is not necessary.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes via email.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: hello@creatingcoolmemories.
Thank you for trusting Creating Cool Memories Travel with your personal information. We are dedicated to ensuring your privacy and providing exceptional travel experiences.
Warm regards,
Silvia Portavella
Founder